Privacy Policy

This Privacy Policy explains how Crown Duct Cleaning ("Crown", "we", "us", "our") collects, uses and shares information when you visit our website or request our services. By using this website you agree to this policy.

1. Who We Are

Crown Duct Cleaning provides air duct, dryer vent, furnace and AC cleaning services. You can reach us at crownductcleaning@gmail.com or (713) 581-4729.
Business address: [BUSINESS ADDRESS]

2. Information We Collect

Information you give us. When you fill in a quote or contact form, or call or email us, we collect:

• Your name, email address and phone number
• The service you are interested in
• Any message or details you choose to share (for example, your property type or the problem you are having)
• Your service address, if you book a job

Information collected automatically. When you submit a form we record the date and time and your IP address. Our web server may also log technical details such as browser type, device type and pages visited.

3. How We Use Your Information

• To respond to your enquiry and provide a quote
• To schedule and carry out services, and to send reminders or follow-ups about your booking
• To handle payments, invoices and record keeping
• To prevent spam, fraud and misuse of our website
• To improve our website and services
• To comply with legal obligations

4. How We Share Information

We do not sell your personal information. We only share it with:

• Service providers who help us run the business, such as website hosting, email and payment providers, who may use it only to provide their services to us.
• Authorities or other parties when the law requires it, or to protect our rights, customers or property.
• A buyer or successor if our business is sold or merged.

5. Third-Party Content

Our pages load fonts from Google Fonts and some images from Unsplash. When your browser loads these, the providers receive technical information such as your IP address. Please see their own privacy policies for how they handle it. Links to other websites are not covered by this policy.

6. Cookies

We do not use cookies to track you or show advertising. If we add analytics, advertising or live chat tools in the future, we will update this policy.

7. How Long We Keep Information

We keep your information for as long as needed to answer your enquiry, provide our services and meet legal, tax and accounting requirements. After that we delete it or make it anonymous.

8. Security

We take reasonable steps to protect your information, including restricting access to our enquiry records. No website or storage method is completely secure, so we cannot guarantee absolute security.

9. Your Choices and Rights

You can ask us to tell you what personal information we hold about you, to correct it, or to delete it. Depending on where you live (for example, California), you may have additional rights under local privacy laws. We do not sell or share personal information for advertising. To make a request, email crownductcleaning@gmail.com. We may need to verify your identity before acting on a request.

You can also ask us to stop contacting you by phone or email about your enquiry at any time.

10. Children

This website is not directed at children under 13, and we do not knowingly collect their personal information. If you believe a child has sent us information, contact us and we will delete it.

11. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top shows when it last changed. Continuing to use the website after a change means you accept the updated policy.

12. Contact Us

Questions about this policy? Email crownductcleaning@gmail.com, call (713) 581-4729, or use our contact page.